Forum Discussion
Do you include text during a phone call simulation?
All,
I am building a phone call simulation for users to listen to in Storyline 360. I'm wondering what are people's thoughts on including the text of the conversation along with the audio? I feel...
Judy- That was my initial thought as well. I added brief phrases of the call to pop up while its playing, I'm hoping it won't be too much. The call center reps look at a screen with customer information... I don't know that it would add much to the simulation. My intention is for them to evaluate the calls for mistakes.
Here's another idea, Abby: Give them a text-entry field where they can take notes about the call while they're listening.
The typed info goes into the variable for the field, so you could display it later if it made sense to do so. For example, if you ask them to enter what's wrong, you could display their list next to the "right" list on a later slide.