NVDA Storyline 360 Software Simulation Issue

Hello all,

I have been working on a software training course for a while, but I cannot share the product file, so I have tried my best to replicate the issue with a brief PowerPoint activity. My current project file has 6 scenes and 452 slides. I am looking for the easiest fix to the issue at this point, while avoiding backtracking on work. Any assistance would be GREATLY appreciated as I am close to my wits' end. Below is a synopsis of the issue, the fixes I have tried, and the attached PowerPoint Activity project file.

Build Background: I used the screen recording features in Storyline 360 to create both Try Mode Steps and Test Mode Steps for scenes in the course. I turned off Show Animation in the Capture Action Fine Turning. I have ensured that hotspot and text entry interactions are at the top of the timeline, above all other elements. I have deleted triggers where possible, but some of the Play Video Screen Recording Action When the User Clicks Hotspot 1 remain, as the program won't allow them to be deleted even after turning off the animations, so I have disabled them. I had to make additional cover-ups to hide employee IDs and information, as I did not have a fake user account. The cover-ups have been hidden from accessibility tools.  

Issue: When navigating the course with NVDA and Microsoft Narrator, the Try Again layer keeps deploying as the user selects the hotspot button for a second and announces "Incorrect," which will lead to annoyance and confusion for the learner. The Try Again layer does not deploy in the Test Mode Steps scenes, but it does in the Try Mode Steps scenes. The Try Again layer does not deploy when using keyboard navigation without a screen reader enabled. I do not want to remove the Try Again feedback, as it is important for sighted users.

Triggers on Base Layer:

• When the user clicks outside Hotspot 1 - Show layer Try Again
• When the user clicks Hotspot 1 - Jump to slide next slide
• (Disabled) When the user clicks Hotspot 1 - Play video Screen Recording Action

Triggers on Try Again Layer:

• When user clicks Try Again - Hide layer this layer  

Solutions Tried But No Success:

• Running the file as a published SCORM in test environment, Review 360, and in preview mode- Try Again layer still deploys in all environments.
• Expanding the hotspot area beyond the identified bounds.
• Changing the order of the user clicks outside Hotspot 1 and the user clicks Hotspot 1 triggers on the base layer but Storyline 360 does not allow me to change the position of these triggers under Hotspot 1 in the trigger menu.
• Adding back in the correct layers of the screen recording as shown in scene two of my attached example.