Forum Discussion

AmandaDouglas-e's avatar
AmandaDouglas-e
Community Member
2 months ago
Solved

Does anyone else find Rise is slow these days?

Rise has been very slow and quite glitchy as of late. I initially thought this was an issue with my computer being overloaded and slow as a result. However, we've tested this on multiple computers ...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    12 days ago

    Hi Everyone!

    I understand you are facing setbacks and lag, when authoring in Rise 360!

    Thank you for highlighting the issue, and sharing your feedback in this discussion. I've notified our Rise 360 development team, who is currently looking into possible causes of this behavior. Our goal is never to leave our authors stuck in their development.

    Thank you for your patience. I'm sorry if this has been slowing you down! 

Javid_S's avatar
Javid_S
Community Member
2 months ago

Yes, I had to get a new laptop, it's better now with the Alienware

 

LucianaPiazza's avatar
LucianaPiazza
Staff
2 months ago

Hello Javid_S, 

Happy Monday! Our team has made a couple of improvements, and we're checking to see if you are still experiencing slow response time when authoring in Rise 360. Do you notice any change?

If you are still encountering this, seeing a screen recording of your experience would be helpful.

We appreciate your feedback! 

  • KarlMuller's avatar
    KarlMuller
    Community Member
    2 months ago

    Hi Luciana,

    It seems Rise is now back to it's normal level of performance.

    Thanks for looking into this.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      2 months ago

      Hi KarlMuller,  

      Thanks so much for letting me know! I'm glad you're no longer experiencing a slow response time in Rise 360. I'll share your insight with our team. 

      Have a great afternoon! 

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