Forum Discussion

AmandaDouglas-e's avatar
AmandaDouglas-e
Community Member
7 months ago
Solved

Does anyone else find Rise is slow these days?

Rise has been very slow and quite glitchy as of late. I initially thought this was an issue with my computer being overloaded and slow as a result. However, we've tested this on multiple computers ...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

Javid_S's avatar
Javid_S
Community Member
7 months ago

Yes, I had to get a new laptop, it's better now with the Alienware

 

LucianaPiazza's avatar
LucianaPiazza
Staff
7 months ago

Hello Javid_S, 

Happy Monday! Our team has made a couple of improvements, and we're checking to see if you are still experiencing slow response time when authoring in Rise 360. Do you notice any change?

If you are still encountering this, seeing a screen recording of your experience would be helpful.

We appreciate your feedback! 

  • KarlMuller's avatar
    KarlMuller
    Community Member
    7 months ago

    Hi Luciana,

    It seems Rise is now back to it's normal level of performance.

    Thanks for looking into this.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      7 months ago

      Hi KarlMuller,  

      Thanks so much for letting me know! I'm glad you're no longer experiencing a slow response time in Rise 360. I'll share your insight with our team. 

      Have a great afternoon!