Forum Discussion

NancyChambers's avatar
NancyChambers
Community Member
9 months ago

Audio delay in Storyline 360 in Preview and in Publishing, but not on timeline.

Or any other products?
KristinRowbotha's avatar
KristinRowbotha
Community Member
6 years ago

I'd add another reason for needing a mac version is so that your users can have a similar experience as you when demo-ing. I am creating a screencast, but I want to use Replay, not Peek. Peek really doesn't do anything more than Quicktime, which is automatically added to a mac.

If I have to use Parallels for a screencast, then the actions I take will be what is needed for a PC. Whereas 95% of my company has a mac, so it is going to look completely different for them. 

In the SaaS world, almost everyone has a mac. It's really time to build out this product.

  • JohanGreyling-c's avatar
    JohanGreyling-c
    Community Member
    7 months ago

    Hi,

    Ok, I think I might have found the cause. My project is very big, so I decided to just export the 1 scene which is giving me the problem into a new project. I tested it and the problem was still there.
    BUT then I removed slides 3 to 25 as they were unrelated and the problem all of a sudden went away.
    So I re-inserted(undo) the slides and the problem was back. I then tried to remove only some of the slides and the Synchronisation problem was still there with a shorter delay. The more slides I removed, the shorter the out-of-sync problem.

    Background: The slides were produced from a Storyline screen recording. (View mode)
    The voice-over and some animations were added to slide 1 afterwards.
    It seems to only affect the audio sync'ing, other timeline events work fine.
    There are no calls/triggers to the other slides which still need to follow.
    The more slides you start deleting from the end of the scene, the smaller the "out-of-sync" time.

    I hope this helps in tracing the problem. I will create a support item and attach the newly created story(with the extra slides). Hopefully it shows the same behaviour on your side.

     

    • EricSantos's avatar
      EricSantos
      Staff
      7 months ago

      Hello Johan,

      I appreciate you sharing the Storyline project file in a support case. I see that my colleague Philam is currently running some tests with it. I encourage you to continue troubleshooting with him until a fix is found.

      Have a great rest of your day!

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Or any other products?

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Or any other products?

"},"Conversation:conversation:796540":{"__typename":"Conversation","id":"conversation:796540","solved":false,"topic":{"__ref":"ForumTopicMessage:message:796540"},"lastPostingActivityTime":"2025-02-24T13:06:46.323-08:00","lastPostTime":"2025-02-24T13:06:46.323-08:00","unreadReplyCount":132,"isSubscribed":false},"ModerationData:moderation_data:796540":{"__typename":"ModerationData","id":"moderation_data:796540","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:796540_1":{"__typename":"Revision","id":"revision:796540_1","lastEditTime":"2018-02-01T09:41:31.000-08:00"},"ForumReplyMessage:message:796600":{"__typename":"ForumReplyMessage","id":"message:796600","conversation":{"__ref":"Conversation:conversation:796540"},"author":{"__ref":"User:user:860626"},"revisionNum":1,"uid":796600,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Does Articulate have any plans to make a Mac OS compatible version of Storyline?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:796600"},"parent":{"__ref":"ForumTopicMessage:message:796540"},"body":"

I'd add another reason for needing a mac version is so that your users can have a similar experience as you when demo-ing. I am creating a screencast, but I want to use Replay, not Peek. Peek really doesn't do anything more than Quicktime, which is automatically added to a mac.

\n

If I have to use Parallels for a screencast, then the actions I take will be what is needed for a PC. Whereas 95% of my company has a mac, so it is going to look completely different for them. 

\n

In the SaaS world, almost everyone has a mac. It's really time to build out this product.

","body@stringLength":"635","rawBody":"

I'd add another reason for needing a mac version is so that your users can have a similar experience as you when demo-ing. I am creating a screencast, but I want to use Replay, not Peek. Peek really doesn't do anything more than Quicktime, which is automatically added to a mac.

\n

If I have to use Parallels for a screencast, then the actions I take will be what is needed for a PC. Whereas 95% of my company has a mac, so it is going to look completely different for them. 

\n

In the SaaS world, almost everyone has a mac. It's really time to build out this product.

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That is our issue here too. You cannot record anything in a Mac-specific environment and it looks different to someone that doesn't use Windows. We have programs that we need to train on that run in Mac and windows and we need to create training for the Mac users, not just the Windows users.

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