Forum Discussion
Downloading templates from Content Library
Hi I wonder if someone can help me? I was looking to download a template from the content library and received the error shown on the screenshot below.
I logged off and logged back in but keep getting the same message. Can anyone help?
Thanks
Urszula
Hi, Urszula.
Thank you for reaching out!
I'm sorry to hear you're having trouble downloading templates from the content library.
Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:
If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.
