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UrszulaPitt-74f's avatar
UrszulaPitt-74f
Community Member
4 years ago

Downloading templates from Content Library

Hi I wonder if someone can help me? I was looking to download a template from the content library and received the error shown on the screenshot below.

I logged off and logged back in but keep getting the same message. Can anyone help?

Thanks 

Urszula

  • Hi, Urszula.

    Thank you for reaching out!

    I'm sorry to hear you're having trouble downloading templates from the content library. 

    Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:

    If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.