Forum Discussion
Drag and Drop, 2nd item wont drag!
I have a slide where the first drag and drop feature works and then it progresses to the next slide where the user is to drag and drop a second item into a hotspot(5 items total), by the second item (a heart) the object will not move from it's original place.
Please could you assist me at your earliest possible convenience.
Hello everyone!
I have great news to share! We are no longer seeing this bug where multiple Drag and Drop or Drag Over triggers cause succeeding drag instances to be unmovable when using our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.
Nicole - I had the same problem when using preview...but it looks like its working out on Review. So, maybe try publishing it?
Hello Michelle, we tried publishing to web and it did not work still. In which way did you publish it that it worked? Articulate 360, online, video, or Review 360?
I published to Review 360 and LMS (SCORM 2004 3rd edition) and they now work.
I did fuss around awhile with mine, so might have stumbled onto the fix without knowing it. Random things I tried, changing it to a freeform question, changing it back cause it didn't seem to solve the problem. Having it show a layer instead of jumping immediately to the next slide (just added a beep sound on the layer, super simple and short). But when previewing the individual slides during this, they both worked, it was only when I tried viewing them together or the whole scene that there was an issue. But gave Review 360 a shot and it worked...and today it's behaving in preview. Sorry, I don't have better suggestions for you. Good luck with your project! The Articulate support team is great at sleuthing these things out, so you are in good hands.
Hello Nicole and welcome to E-Learning Heroes. 😊
Thanks for reaching out and sharing what you are experiencing when previewing your project.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thank you Leslie, it has been submitted. If you could assist me and my team at your earliest convenience, it would be greatly appreciated.
Thanks, Nicole. I'll take a look and reply to you via email.
Thanks for all your help and sharing your troubleshooting as well, Michelle!
Were you able to figure this one out? Because its working on my computer in various browsers, but when others review/test it, I'm have sporadic folks that it doesn't work for. So, curious if I need to ditch the interaction or not.
Hello Michelle!
After looking at Nicole's case, our team reported that Multiple Drag and Drop/Drag Over triggers cause succeeding drag instances to be unmovable as a possible software bug. As a workaround, we recommend using Drop On instead of Drag Over triggers.
Here's more information on How We Tackle Bugs. We'll keep you updated in this discussion!
Thanks for the follow up!
Hello everyone!
I have great news to share! We are no longer seeing this bug where multiple Drag and Drop or Drag Over triggers cause succeeding drag instances to be unmovable when using our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.
