Forum Discussion
Drag and Drop Freezing
I've been presented with a troubleshooting question for one of my eLearning designs that I'm hoping that I can be pointed in the right direction for.
I designed a simple drag and drop function for...
A suggestion, to start in situations like this I collect all of the information I can about the environment. What type of device, what OS, browser, LMS (if using one). Check to see if they are compliant with requirements: https://articulate.com/support/article/System-Requirements-for-Articulate-Storyline-360#viewing-content, then go from there. Try to test in their identical environment, or even have them do a screen share, or send a recording or images of what they are seeing.