Forum Discussion
Drop down list not read in JAWS
There is a drop down activity we built using the Drop down matching template but we found that the list within the dropped was not read in JAWS we tested it using both JAWS version 16 and 18. The ac...
Hi Garry, and welcome to the E-Learning Heroes community!
I'm sorry to hear that you're experiencing this issue, but I'm happy to help troubleshoot.
- May I ask which version of Storyline 360 you are using?
- Is this happening with one specific file or multiple files?
If you're comfortable sharing your project with us, I'd like to test it out on my end. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Thanks for getting back to me Kelly, I am using the most recent release of Articulate 360, that was the firs thing I checked, I have this happening on a few projects so I do not think it is isolated to a specific file. As for sharing, I will have to check on that, but doubtful because of security requirements. I could try to mock something up but do not have availability to JAWS to test for the issue as that review process is done from a different team for this organization.
Hi Garry,
Looks like the behavior you're experiencing is a bit different from the bug that is discussed in this thread. The bug in this thread causes JAWS to not narrate drop down lists correctly. It looks like what you're experiencing is JAWS skipping straight to the next dropdown item and skipping a question, presumably on one of your question slides.
We recommend reaching out to our support team by opening a case so we can troubleshoot the behavior properly. Having a mock up of how your project file is built will help us a lot in understanding what's happening. Feel free to include that if you decided to open a case, or upload it here so we can take a look.
