Forum Discussion

SantiagoFran609's avatar
SantiagoFran609
Community Member
3 years ago

Duplication of Ownership for a Rise file

Dear Team

We are facing some "problems" with Rise creations when the Creator/Owner of the eLearning is in Holiday or leave the Company.

If we don't have the password for the account it is impossible to rescue the file.

There is any way to made a suitable backup or a double ownership or a "physical copy" of the Rise eLearning?

Thanks

rise 360
  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Santiago! Sorry to hear that you're facing issues in accessing courses that were created by another person in your team who is on leave or holiday.

    Since you have a teams account, the author or owner of the course can add collaborators to the course they are creating. That way, when they go on holiday, someone else can edit and publish the course. Here's a link with more information about this. 

    As for transferring the course to another team member when a person leaves the company, this thread may help you!

     

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