Forum Discussion

AndrewHoskins's avatar
AndrewHoskins
Community Member
2 years ago

Edit screens acting weird!!

Hi, I have noticed several issues with my Storyline program in the last couple of months.  I have attached images to help show what I am talking about. 1. The color picker has changed to a new U...
storyline 360
MelissaTeHennep's avatar
MelissaTeHennep
Community Member
2 years ago

I am also not able to use the color picker with the latest SL upgrade. Noticed it happened right when I made the update. Worked fine prior to this. 

I too disabled the graphic acceleration and it works somewhat, but seems to be connected. Are we working on a patch for this?


  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello All,

    Sorry to hear about your troubles with Storyline 360's color picker. 

    I'm not seeing this issue happening to other users, so this behavior might be isolated to certain environments. Can I ask if any of you are working using multiple monitors? 

    I'd first recommend doing a repair of your Storyline 360 installation by following the steps here: 

    Additionally, try changing the value of this setting to 100% by right-clicking on your desktop and selecting Display settings. 

    If the issue persists after doing the repair, open a case with our support team here so we can take a closer look at what's happening. 

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