Forum Discussion
email button not working on rise 360?
Hello everyone,
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you ran into where an interactive button with "Send an email" destination does not accept a valid email address. There's nothing to install for web apps. New features and fixes are immediately available.
Let me know if you have any questions about this update or the issue you reported!
Hi ColleenMcKayWha,
Thanks for reaching out!
I created a sample course and added a button block. When viewing the course in Chrome Version 132.0.6834.111, it works in preview mode and when published. Have you checked that your browser is up to date? You could also try clearing your browser cache to see if that makes a difference. If not, please let me know, and I'll be happy to troubleshoot further!
Hi Kelly -- Back again and will take you up on your offer --
Here's what's happening -- we THOUGHT it may be an OUTLOOK issue -- but now not certain. Here are ae few things to consider"
1 - I am on a Mac -- I have shut it down, re-booteed, etc -- no success.
2 - I am working in Chrome -- When I click the email link, I get the 'sad face' saying refused to connect to Outlook. But WEIRDLY:
3 - When I open the course in SAFARI - it works! And then opens my Outlook mailbox on my CHROME browser. And works as it should.
SO -- should we be doing something in Chrome? PS: I have cleared all the cookies and browsing History. Also, Chrome is the most current version (Has been uninstalled AND re-installed) , and Mac is also the most current with plenty of memory. This is the course title" 5 Minutes to Help: An Intro to Substance Use Disorder, Treatment, and Resources for EMS". -- How can I best give you access -- Or do you have any suggestions? Happy to Zoom if helpful.
THANK YOU!
Hi Kelly -- Checking in to see if you may have any other suggestions to fix this? Or should I just not use the email feature on the button blocks? Thanks much -
c.
Hello ColleenMcKayWha,
I appreciate you sharing the details of your test results! It's interesting that the issue only happens with Google Chrome but works in Safari.
I recommend trying the steps again using Google Chrome's incognito mode to rule out possible browser extensions that are causing the problem.
If the problem persists, we'd be glad to investigate further. Would you be willing to share your Rise course or affected lessons by opening a support case? We'll delete our copy when we're done testing.
THANK YOU -- Still the same issue in incognito .. Will open a ticket and share the link!
You're welcome, ColleenMcKayWha! We'll reach out soon after we hear from you.
Thank you, and have a great weekend ahead. 😊
