Forum Discussion
email button not working on rise 360?
- 2 years ago
Hello everyone,
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you ran into where an interactive button with "Send an email" destination does not accept a valid email address. There's nothing to install for web apps. New features and fixes are immediately available.
Let me know if you have any questions about this update or the issue you reported!
Hi Kelly -- Back again and will take you up on your offer --
Here's what's happening -- we THOUGHT it may be an OUTLOOK issue -- but now not certain. Here are ae few things to consider"
1 - I am on a Mac -- I have shut it down, re-booteed, etc -- no success.
2 - I am working in Chrome -- When I click the email link, I get the 'sad face' saying refused to connect to Outlook. But WEIRDLY:
3 - When I open the course in SAFARI - it works! And then opens my Outlook mailbox on my CHROME browser. And works as it should.
SO -- should we be doing something in Chrome? PS: I have cleared all the cookies and browsing History. Also, Chrome is the most current version (Has been uninstalled AND re-installed) , and Mac is also the most current with plenty of memory. This is the course title" 5 Minutes to Help: An Intro to Substance Use Disorder, Treatment, and Resources for EMS". -- How can I best give you access -- Or do you have any suggestions? Happy to Zoom if helpful.
THANK YOU!
Hi Kelly -- Checking in to see if you may have any other suggestions to fix this? Or should I just not use the email feature on the button blocks? Thanks much -
c.