Forum Discussion
email button not working on rise 360?
Hello everyone,
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you ran into where an interactive button with "Send an email" destination does not accept a valid email address. There's nothing to install for web apps. New features and fixes are immediately available.
Let me know if you have any questions about this update or the issue you reported!
Has this issue been fixed? If I use a button or a url with 'mailto:' I just get a new google window, thats in Chrome and Edge
Hi DanReynolds13!
Sorry to hear you're having trouble with Button Blocks in Rise 360!
The behavior discussed in this thread was resolved in a previous update. While testing on my end, in Google Chrome, Link to a relative URL, and Send an email, both functioned as expected. Just to confirm, you are able to edit the destination of a Button Block, but when clicking the button it only opens a blank browser window?
If clearing your browser's cache, or using an incognito browser doesn't improve the issue, do you mind sending us a screen recording of the behavior so we can troubleshoot this better? Feel free to provide that here in the discussion or privately through a support case.
Looking forward to hearing from you!
Hi StevenBenassi , thanks for the information. I have tried clearing the cache and trying an incognito window, but nothing had changed. To confirm, yes, when clicking the button it just opens a blank browser window. You can see what happens in the video below.
Thanks
Dan
