Forum Discussion

morganfroy's avatar
morganfroy
Community Member
2 years ago
Solved

email button not working on rise 360?

I have been adding in email links that work on my rise 360 course until today. Now when I start to edit the button, I type in my email address, and it disappears as soon as I click off of it and it ...
rise 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you ran into where an interactive button with "Send an email" destination does not accept a valid email address. There's nothing to install for web apps. New features and fixes are immediately available.

    Let me know if you have any questions about this update or the issue you reported!

DanReynolds13's avatar
DanReynolds13
Community Member
6 months ago

Thanks StevenBenassi​. Yes, when I click the button I get a blank browser window.

I have cleared the cache and used an incognito window, but I still get nothing or a blank window I have recorded my screen in this video.

 

StevenBenassi's avatar
StevenBenassi
Staff
6 months ago

Hi DanReynolds13​!

Thank you for following up and sharing the screen recording!

I noticed you've also opened a support case that's been received by my teammate Lianne. You're in great hands troubleshooting with her, and she should be connecting with you via e-mail, shortly.

Let's continue the conversation through your case to keep all information in one spot.