Forum Discussion
Embedded Online pdfs displaying inconsistently in Rise block
Hi there,
I notice with an embedded online pdf in a Rise block, sometimes it will display, other times it won't. This is unhelpful to the students. Is there some way I can mitigate this? I know I...
Hello Emily,
I'm sorry to hear that you're also experiencing this PDF issue. I recommend trying out the steps below so we can dig deeper into this problem.
- Please clear your browser cache and cookies, then reaccess the course.
- Use Incognito mode to rule out possible browser extensions that may be causing the problem. This step worked with Jules' case, but only on the first load.
- Use a different browser; ensure your browser has the latest updates and JavaScript is enabled.
If this doesn't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
