Forum Discussion

joelcolley-0df1's avatar
joelcolley-0df1
Community Member
3 years ago

Embedded video file in Rise course doesn't work when exported to LMS

Hi  I recently created a Rise course with an embedded video file. My colleagues could view the video in Review 360, but not after I published to the LMS. My publish settings were SCORM 2004 versio...
rise 360
joelcolley-0df1's avatar
joelcolley-0df1
Community Member
3 years ago

Thanks Hazel. I also tested SCORM cloud with similar results, so it's good to have it confirmed by you. Ok, well in that case it seems perhaps the best option is to just remove it altogether due to those issues with the LMS.

thanks

Joel

hazelB's avatar
hazelB
Staff
3 years ago

Hi Joel! 

Another thing to try is to convert the video to a different format, using Handbrake. You can use the steps found here. Some LMSs might have trouble with specific video codecs, so it is also worth trying.

I converted your file to .mp4 using Handbrake and attached it here. Maybe you can try using this and see if it will load using your LMS. Let me know how it goes!

  • joelcolley-0df1's avatar
    joelcolley-0df1
    Community Member
    3 years ago

    Hi Hazel

    Thanks for this and your assistance. We've previously exported to mp4 and a couple of other formats and tried uploading in but it also failed to work in the LMS. I feel it's an issue on the LMS side, so what we've done for this project is removed the video from the course and added the video to the course page in the LMS and that's been working fine. But the next time round I'll experiment with different formats and remove any special characters from the vid name too.

    Thanks

    Joel Colley
    Learning & Development Consultant
    Department of Communities
    P 08 6414 1510
    W communities.wa.gov.au

    Please note, I work part-time on Monday, Friday and alternating Thursday's.