Embedded YouTube Videos

Hi sherrif,

Thanks for taking the time to outline what you’re seeing. I can understand why both of these behaviors would raise questions, especially when things aren’t working as expected in your LMS.

Regarding the playback issue in Brightspace NCE, you’re correct that Rise 360 uses Embedly as part of its secure embedding method for external web content. This allows Rise to safely display third-party content like YouTube videos. However, in some LMS environments, especially with newer content experiences or stricter security settings, embedded third-party content can be blocked or restricted. This is often related to how the LMS handles iframes, external domains, or cross-domain security policies.

If you haven’t already, it’s worth checking with your Brightspace administrator to see whether external embedded content is restricted in NCE, or whether specific domain allowlist settings need to include YouTube and related services. Testing the course in a different Brightspace experience or environment can also help confirm whether this is LMS-specific behavior.

As for the MP4 file you noticed in the published output, Rise does not download and re-host YouTube videos when you use an Embed block. Embedded videos remain hosted on YouTube. The presence of an MP4 in the output typically indicates that a video was uploaded directly to the course using a Video block at some point, or that media assets were included during development. It does not mean that Rise is converting embedded YouTube videos into locally hosted copies.

If you’re open to it, you’re welcome to share a copy of the Rise course with our Support team so we can take a closer look at how the video ended up in the published output. You can open a support case here, and we’ll be happy to investigate further with you.

We’re glad to dig into this and make sure you feel confident about both the playback behavior and the copyright implications.