Forum Discussion

Miiro's avatar
Miiro
Community Member
2 months ago

Empty space around Storyline block in Rise

Hi, 

Every time I used a Storyline block in Rise, there is empty space over and under the block which I can't remove for some reason (yes, the block padding is at 0 on both ends).

I made sure the space isn't coming from the Storyline itself: when I open it in Review 360, there is no empty space.

So, it seems Rise adds this space. Is there any way to remove it, or if it's a bug, can this be fixed rapdily?

Thanks!

rise 360

6 Replies

  • Chris-Hurst's avatar
    Chris-Hurst
    Community Member
    2 months ago

    There's no way to remove this, there will always be padding around a SL block, even if the padding is set to zero in Rise. The only thing that could help is to reduce the padding of the blocks above and below to zero too, here's an example of how one of mine looks.

  • Miiro's avatar
    Miiro
    Community Member
    2 months ago

    THanks for the answer. I would really have needed no space at all for what I'm doing to work. Could I make this request as a feature update somewhere?

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi Miiro​!

    Glad to see Chris has been helping you!

    I noticed that you've also created a support case, being handled by my teammate Janina. It looks like she just replied to your e-mail requesting a screen recording of the behavior.

    We can continue the conversation through your case to keep all information in one spot!

    • Miiro's avatar
      Miiro
      Community Member
      25 days ago

      Here is a screenshot. The Video is made in Storyline, and the title above is made in Rise . There is no padding added between them, and the video is full screen on Storyline (I see it full screen when I review it in Review 360). So, the padding comes from the Storyline block, which it shouldn't. I think Janina already tested it and noticed the bug too, as she replied to me after.

      • EricSantos's avatar
        EricSantos
        Staff
        24 days ago

        Hi Miiro​,

        Thanks so much for following up and for sharing those extra details. I checked in on your case with Janina, and you’re right, our team confirmed this as a bug where extra spacing appears around Storyline blocks in Rise 360, even when padding is set to zero.

        I’ve linked this discussion to the report so we can update the thread once a fix is released. In the meantime, continuing through your support case with Janina is the best way to stay in the loop.

        Really appreciate you taking the time to flag this!