Forum Discussion
End of Video Cut Off
Finally after being frustrated on multiple projects, I have decided to post on the subject.
If I use a few video in a row (one on each slide), I find that during playback, the last few seconds are clipped, making the final audio un-heard. Very frustrating for me, because I use storyline to produce courses with 10 - 20 slides of video.But the end of each slide is missed ...
My solution for the moment is to grab the timeline, and extend it a few second more. However, the results are still rather unstable. Sometimes it is long enough, and sometimes it is not. (Not to mention alot of extra work).
With Presenter this was not an issue. I wish that presenter 2013 was out, so I could switch back. However, since I need an ipad/html5 option, I cannot do so .. yet.
Has anyone else run into this bug? I am sure I am not the only one, because it has come up on every single of my last 20 projects or so. Unfortunately I realized it too late, and now I am getting many complaints from my customers which I must correct for free.
42 Replies
Hello,
I am experiencing a similar issue.
My project is a series of 5-10 second video clips all on one slide, with text interspersed between the videos demonstrating the use of a portion of our website. The last video cuts off about 2 seconds early. Extending the timeline did not help because the project does not end with the video (the project ends with text on the screen).
I am working on the project locally, and the file name does not contain any special characters.
Please help!
Hi Beth! Your issue sounds a bit like Gustaf's, so I popped in to take a look at his case and it seems it was due to file corruption.
Would you be able to share your .story file with our team here?
Will do!
Can you attach that slide?
Hi Walt, I'm afraid I can't share the slide publicly.
@ Matthew Bibby,
Brilliant! This still classifies as a workaround (the files shouldn't stop prematurely in the first place), but your fix just saved me a lot of headache!
So glad to hear Matthew's suggestion is still coming in handy, Carl! Please let us know if you need anything more. :)
Hi,
my video gets clipped at the end. It is a video of 12 figures stepping from Jan to Dec, but the last one doesn't show in Storyline.
Is there a solution to this problem?
Hi Tale!
I viewed your M4V video outside of Storyline (in Quicktime), and I see that the video is 12 seconds long and only shows January to November. December is not included in the video.
Do you have a version of the video that includes December?
Hi! Wondering if anyone has had this issue recently? I'm using the most updated version of Storyline, and when importing video, the final seconds of the audio fades out. There is no fade or other manipulation of the audio in the original file. I've also been incorporating the workaround of extending the timeline a few seconds, but it's not ideal. Debating extracting all the audio and incorporating directly into Storyline but trying to save myself that time and hassle.
Hello Nirvana,
It looks like the behavior that you are experiencing is a bit different from the ones discussed in this thread. While the previously reported behavior was of videos being cut off, it appears that what you are experiencing is related to the volume levels of the end of your video. Would you be willing to share a copy of your project file here or in private by opening a support case so we can test the behavior? We'll delete if afterwards.
