Forum Discussion
ERROR: Being used by another process
My files every now and they pop up with the error:
"the file XXXX' is being used by another process or you do not have the proper security permissions to access this resource"
Our IT Dept spent ...
Hi Anne,
I opened a Support case for you so that you can work one on one with our engineers to get to the bottom of this! Keep an eye out for an email from Support@articulate.com for next steps.
Sorry for all the trouble, but we'll figure it out!
Hi Ashley,
Thank you. Your support rep has been very helpful. It looks like in my
case the other process is endpoint security software which is interacting
with the file. Unfortunately I don't think there's any way to avoid this
error popping up, and I'm still trying to figure out the best workaround.
However, Storyline does seem to always save the file despite the error
message, into a file with a new name. There does not seem to be any data
loss.
Thanks,
Anne
