Forum Discussion
ERROR: Being used by another process
My files every now and they pop up with the error:
"the file XXXX' is being used by another process or you do not have the proper security permissions to access this resource"
Our IT Dept spent ...
I do see something similar when I've published a course to web or LMS and am previewing it in FireFox. I leave that version of the course open in the browser and then go back to editing in SL 360. Forgetting I have the previous version still open in the browser, I then publish again and this message comes up:
I then close the previous version of the course open in FireFox and then try republishing. No error message then.
Thanks! That is not exactly the message I get, but I am going to try restarting and also re-installing Storyline.
I also saw a not about the .NET Framework so I am looking into that as well.
Anne,
I had a few issues with my Articulate software and I had to have our IT make some modifications to get everything to either work properly or install updates properly. They always tell me I'm a unique case since I'm the only one in our system that uses it.
We have Sophos security and also an AppLocker. They've had to whitelist Articulate folder with a wildcard so it would run no matter if it was in Articulate\360 or Articulate\360\Studio, etc.
They also had to change my Group Policy to allow it to run in my %OSDRIVE%\USERS\Your username\APPDATA\LOCAL\TEMP\
Mike
Hi Mike,
Thanks!! My organization uses several different security software packages as well. I will continue to consult with them about it. The whitelisting is a good approach—I got some pushback as far as figuring out the error, as IT said they don’t want to have to troubleshoot the Storyline software.
Anne
