Forum Discussion
ERROR: Being used by another process
My files every now and they pop up with the error:
"the file XXXX' is being used by another process or you do not have the proper security permissions to access this resource"
Our IT Dept spent ...
Hey, Anne. Thanks so much for the update. In case you haven't seen this yet, here's a list of websites your IT team should allowlist.
Keep us posted on how it goes!
Hi Alyssa,
I don't think its an issue with any particular file. It happens, intermittently, with any Storyline file. According to your support team, it is probably an interaction with some security software my organization uses.
I will open a case with details. I have attached the error message here as well.
In the meantime, can your Support/QA team check and see if there are any known interaction issues with the following
CB Protection https://www.carbonblack.com/resource/cb-protection-datasheet/
ESET Service https://www.eset.com/us/
Thanks,
Anne
ps your support site is a little strange when I type into it. There is a long lag time after I type.
