Forum Discussion
ERROR: Being used by another process
My files every now and they pop up with the error:
"the file XXXX' is being used by another process or you do not have the proper security permissions to access this resource"
Our IT Dept spent ...
Hi Calamity Jane. So sorry you see that error!
Are the files saved to your local hard drive (typically your C: drive), or are they on a network drive? If they're saved locally, here are a few approaches for us to take:
- Make a copy of an affected .story file, then change the name of it. Are you able to open the copy?
- If that doesn't help, a simple repair of Storyline 360 should help.
If you're still getting stuck, please let us know! With your permission, we can look at your .story file and will delete it once we nail down the culprit. If that works for you, you can share the file privately with our Support team here.
Ever since I updated SL360 the other day, when I open any file, I get an alert (see attached screenshot) saying the file "is being used by another process or you do not have the proper security permission to access this resource. Make a copy of your project file, then try to open the new file." Making and opening a copy works but that is, obviously, a pain in the ashphalt having to do it each time. I there a repair coming so we don't have to do that?
Hi Murl!
I understand how that would be a pain when there are multiple project files! Are you saving the files to an external server? If so, you'll want to make sure that you're copying the files to your local drive and opening them from there.
This error message will appear if there are multiple copies with the same name.
One way that I stay ahead of this is by naming my files each time I open/edit. For example, if I opened a course today and made edits then I would save it as "SampleCourse 1.29.2020". It also helps me easily find the most updated version.
