Forum Discussion
Error for publish and preview
Hello
I want to preview or publish my storyline e-learning course. I get an error report every time. What shall I do?
I can't publish or preview at all? The error looks like this.
- WendyFarmerSuper Hero
Hi Valeska
do you have Storyline loaded on your local drive with all your files, or are you trying to preview publish from a network or USB drive?
Articulate recommend working on your local drive to avoid erratic behaviour...
- ValeskaPearsonCommunity Member
I have created the training tool in storyline and want to publish it to view the outcome. OR just preview the whole scene to see how it looks.
But it gives me errors. I am working on my local drive yes
- WendyFarmerSuper Hero
Hi Valeska
do you want to upload the story file and I'll see if I can publish for you.
Also you can check out these links
- ValeskaPearsonCommunity Member
My story file is quite large because of all the videos.
This is the error report I am getting all the time
- WendyFarmerSuper Hero
Hi Valeska
you'll probably need to log a support call with Articulate to help you unless someone can help you with the xml file
- ValeskaPearsonCommunity Member
I eventually got it fixed. Thanks Wendy
- WendyFarmerSuper Hero
Excellent...good to hear
Share here what you did, might help someone else
Hi Valeska,
I'm happy to hear you got it fixed as well - and Wendy shared some great resources in terms of ensuring you're working with local project files and publishing locally - and then the repair solutions as well.
If you're able to share what fixed it, that would be great as well!
- NhungVuCommunity Member
Hi Wendy,
I also have the same problem. I tried to uninstall SL and reinstalled the latest updated version, followed all the steps you suggested but it still doesnt work.
I had filled in the error message but no support returned so far.
I have attached my project here, can anyone help me fix it?
Many thanks,
- WendyFarmerSuper Hero
Hi Nhung
with the exception of the font I don't have installed on my computer VnCommercial Script, the project file is working fine for me in Preview and Publish. I am just a forum user, I am not Articulate staff
Have you tried creating a new story file and importing your file in? If so you may need to log a support call to get help with your install.
- NhungVuCommunity Member
Hi Wendy,
I changed the font VnCommercial Script into a more common font and it worked.
I can preview my slides now.
Thank you so much for being so supportive.
Best wishes,
- WendyFarmerSuper Hero
Glad you got it sorted Nhung and are up and running...good luck with your project.