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marisaorlando's avatar
marisaorlando
Community Member
10 months ago

Error initializing communications with LMS "when resuming a SCORM built with Storyline

Hi everybody, Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package. We are using Moodle 4.1. to launch the SCORM. Resu...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    8 months ago

    Hi Everyone!

    I'm happy to share that we just released Storyline 360 (Build 3.84.31647.0) which includes the fix for the bug:

    • Error initializing communications with LMS "when a course is set to 'Always Resume'.

    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!

    If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.

DeniseSimao's avatar
DeniseSimao
Community Member
9 months ago

I am also getting an error message with my LMS, SumTotal, for a newly published file that is error in initializing communication with the LMS and then debugs when exiting and restarting a training in various places in the module. I have resume to start and have only seen this after the recent update so I'm reverting to do more testing.

UPDATE: I also saw the debug report show the LMSInitialize called 2x. I reverted back to 3.81.31200.0 and am testing now and when exiting and resuming, I have not seen the error yet in my testing. I did submit a ticket with my story file and debug report.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    9 months ago

    Hi Denise!

    Sorry to hear you've also been affected by this issue!

    Good idea opening a support case! I see that you're working with my teammate Ian. It looks like Ian replied to your e-mail sharing some feedback and troubleshooting tips.

    We can continue the conversation through your case to help keep all information in one spot.

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