Forum Discussion

Community Member

2 years ago

Solved

Error initializing communications with LMS "when resuming a SCORM built with Storyline

Hi everybody, Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package. We are using Moodle 4.1. to launch the SCORM. Resu...

storyline 360

KarrieH

Community Member

2 years ago

I have been testing the 3.83.31444.0 version and was able to make a file that just had some triggers (no variables, no audio, no video) and it resumed just fine without the error. I then performed some additional testing:

Variable added: Added a variable and again, the file resumed just fine on our LMS.
Audio added to Slide 1: Added audio to the first slide as I had read that this was an issue in a previous post. When relaunching the module, I received the error.
Audio added to Slide 2: Moved the audio from the first slide to the second slide and repeated my experiment. When relaunching the module, I received the error.
Removed audio: Removed audio so that there was no audio in the file, therefore this publishing was just like the publishing with the variable added. When relaunching, the module relaunched just fine with no error.

I have found that an earlier version of Storyline, version 3.80.31058.0, from October 3rd, 2023 has been working fine for us and isn't generating the error when relaunching.

Thoughts? I would love if someone could confirm my findings on their LMS. I attached my simple test file if you don't want to make your own.

Test_File_for_Articulate_Testing.story240 KB

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Storyline","id":"message:1046734","revisionNum":1,"repliesCount":23,"author":{"__ref":"User:user:1448213"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1046734"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1046734"},"body@stripHtml({\"truncateLength\":200})":" Hi everybody, \n Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package. \n We are using Moodle 4.1. to launch the SCORM. \n Resu...","body@stringLength":"3600","rawBody":"

Hi everybody,

Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package.

We are using Moodle 4.1. to launch the SCORM.

Resuming a SCORM causes the following error message to appear (also see the attached image):

Error initializing communications with LMS

The SCORM debug window shows these errors:

125:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORM_GrabAPI, returning

126:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Calling LMSInitialize

127:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strResult=false

128:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Detected failed call to initialize

129:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In SCORM_SetErrorInfo

130:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101

131:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorString=General exception

132:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorDiagnostic=101

133:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Error calling LMSInitialize:

134:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101

135:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORMErrorString=General exception

136:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Diagnostic=101

137:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR Initializing LMS

138:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS

139:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR - LMS Initialize Failed

140:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In DisplayError, strMessage=Error initializing communications with LMS

We managed to trace the error to an exception being thrown by function \"syncAfterResume\" in file \"/html5/lib/scripts/bootstrapper.min.js\" of the SCORM package.

syncAfterResume: function() {

p !== h.value() && b(h.value())

The exception being thrown is:

TypeError: Cannot read properties of undefined (reading 'value')

at Object.syncAfterResume (bootstrapper.min.js:2:122548)

at i.onAfterSetResume (slides.min.js:2:330681)

at Object.setResumeData (bootstrapper.min.js:2:294120)

at bootstrapper.min.js:2:165969

at Array.forEach (<anonymous>)

at Object.resolve (bootstrapper.min.js:2:165939)

at Object.resolveDeferred (bootstrapper.min.js:2:289278)

at Object.check (bootstrapper.min.js:2:289973)

at xe (bootstrapper.min.js:37:4528)

at Object.e [as checkAndResolve] (bootstrapper.min.js:37:32732)

Many thanks.

Marisa

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