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marisaorlando's avatar
marisaorlando
Community Member
2 years ago
Solved

Error initializing communications with LMS "when resuming a SCORM built with Storyline

Hi everybody, Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package. We are using Moodle 4.1. to launch the SCORM. Resu...
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SophiaKings-7f4's avatar
SophiaKings-7f4
Community Member
2 years ago
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Hi Karrie, 

I have also replicated the issue when resuming a course with audio or video. Text and variables resume fine.

I did find a short-term fix but would be good for Articulate to look into this.

I edited the Player browser settings to 'Launch player in new window' and that seemed to solve the problem.

However, not all our clients want the course to open in a new window.

KarrieH's avatar
KarrieH
Community Member
2 years ago
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Thanks for the reply Sophia confirming this behavior!  I am working with someone from Articulate on my support ticket and send him all of my testing.  Hopefully they can get this fixed quickly.

I agree, we don't want to use launch in new window either.  That would likely cause a whole other host of issues with our LMS.

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Storyline","id":"message:1046734","revisionNum":1,"repliesCount":23,"author":{"__ref":"User:user:1448213"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1046734"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1046734"},"body@stripHtml({\"truncateLength\":200})":" Hi everybody, \n Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package. \n We are using Moodle 4.1. to launch the SCORM. \n Resu...","body@stringLength":"3600","rawBody":"

Hi everybody,

\n

Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package.

\n

We are using Moodle 4.1. to launch the SCORM.

\n

Resuming a SCORM causes the following error message to appear (also see the attached image):

\n

Error initializing communications with LMS

\n

The SCORM debug window shows these errors:

\n

125:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORM_GrabAPI, returning

\n

126:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Calling LMSInitialize

\n

127:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strResult=false

\n

128:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Detected failed call to initialize

\n

129:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In SCORM_SetErrorInfo

\n

130:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101

\n

131:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorString=General exception

\n

132:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorDiagnostic=101

\n

133:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Error calling LMSInitialize:

\n

134:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101

\n

135:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORMErrorString=General exception

\n

136:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Diagnostic=101

\n

137:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR Initializing LMS

\n

138:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS

\n

139:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR - LMS Initialize Failed

\n

140:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In DisplayError, strMessage=Error initializing communications with LMS

\n

 

\n

We managed to trace the error to an exception being thrown by function \"syncAfterResume\" in file \"/html5/lib/scripts/bootstrapper.min.js\" of the SCORM package.

\n

    syncAfterResume: function() {

\n

        p !== h.value() && b(h.value())

\n

    },

\n

 

\n

The exception being thrown is:

\n

    TypeError: Cannot read properties of undefined (reading 'value')

\n

        at Object.syncAfterResume (bootstrapper.min.js:2:122548)

\n

        at i.onAfterSetResume (slides.min.js:2:330681)

\n

        at Object.setResumeData (bootstrapper.min.js:2:294120)

\n

        at bootstrapper.min.js:2:165969

\n

        at Array.forEach (<anonymous>)

\n

        at Object.resolve (bootstrapper.min.js:2:165939)

\n

        at Object.resolveDeferred (bootstrapper.min.js:2:289278)

\n

        at Object.check (bootstrapper.min.js:2:289973)

\n

        at xe (bootstrapper.min.js:37:4528)

\n

        at Object.e [as checkAndResolve] (bootstrapper.min.js:37:32732)

\n


Many thanks.

\n

Marisa

","kudosSumWeight":0,"postTime":"2023-12-13T01:43:58.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message1046734AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/244567/1/error.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:1046734_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":235},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1046734":{"__typename":"Conversation","id":"conversation:1046734","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1046734"},"lastPostingActivityTime":"2024-02-01T06:28:24.000-08:00","lastPostTime":"2024-02-01T06:28:24.000-08:00","unreadReplyCount":23,"isSubscribed":false},"ModerationData:moderation_data:1046734":{"__typename":"ModerationData","id":"moderation_data:1046734","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message1046734AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/244567/1/error.png\"}":{"__typename":"Attachment","id":"attachment:message1046734AttachmentNumber1","filename":"error.png","filesize":56122,"contentType":"image/png","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/244567/1/error.png"},"Revision:revision:1046734_1":{"__typename":"Revision","id":"revision:1046734_1","lastEditTime":"2023-12-13T01:43:58.000-08:00"},"ForumReplyMessage:message:1046749":{"__typename":"ForumReplyMessage","id":"message:1046749","conversation":{"__ref":"Conversation:conversation:1046734"},"author":{"__ref":"User:user:611584"},"revisionNum":1,"uid":1046749,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Error initializing communications with LMS \"when resuming a SCORM built with Storyline","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1046749"},"parent":{"__ref":"ForumReplyMessage:message:1046748"},"body":"

Thanks for the reply Sophia confirming this behavior!  I am working with someone from Articulate on my support ticket and send him all of my testing.  Hopefully they can get this fixed quickly.

\n

I agree, we don't want to use launch in new window either.  That would likely cause a whole other host of issues with our LMS.

","body@stringLength":"396","rawBody":"

Thanks for the reply Sophia confirming this behavior!  I am working with someone from Articulate on my support ticket and send him all of my testing.  Hopefully they can get this fixed quickly.

\n

I agree, we don't want to use launch in new window either.  That would likely cause a whole other host of issues with our LMS.

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Hi Everyone!

\n

I'm happy to share that we just released Storyline 360 (Build 3.84.31647.0) which includes the fix for the bug:

\n\n

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!

\n

If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2024-01-23T06:26:08.000-08:00","lastPublishTime":"2024-01-23T06:26:08.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":284},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1046734/message:1046753","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1152","rawBody":"

Hi Everyone!

\n

I'm happy to share that we just released Storyline 360 (Build 3.84.31647.0) which includes the fix for the bug:

\n\n

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!

\n

If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.

","kudosSumWeight":3,"repliesCount":1,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1046753_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:611584":{"__typename":"User","id":"user:611584","uid":611584,"login":"KarrieH","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid%7Cfde7f4eb-5677-4f5d-a5a2-424eb8c87b05"},"rank":{"__ref":"Rank:rank:6"},"email":"","messagesCount":0,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-11-04T14:15:02.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:1046749":{"__typename":"ModerationData","id":"moderation_data:1046749","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:1046748":{"__typename":"ModerationData","id":"moderation_data:1046748","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:318000":{"__typename":"User","id":"user:318000","login":"SophiaKings-7f4","uid":318000,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0%7C5c013aa65b802c26c09999b6"},"rank":{"__ref":"Rank:rank:6"},"email":"","messagesCount":6,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":4,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-05T04:31:54.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumReplyMessage:message:1046748":{"__typename":"ForumReplyMessage","id":"message:1046748","revisionNum":1,"uid":1046748,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1046734"},"subject":"Re: Error initializing communications with LMS \"when resuming a SCORM built with Storyline","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1046748"},"body":"

Hi Karrie, 

\n

I have also replicated the issue when resuming a course with audio or video. Text and variables resume fine.

\n

I did find a short-term fix but would be good for Articulate to look into this.

I edited the Player browser settings to 'Launch player in new window' and that seemed to solve the problem.

\n

However, not all our clients want the course to open in a new window.

","body@stringLength":"469","rawBody":"

Hi Karrie, 

\n

I have also replicated the issue when resuming a course with audio or video. Text and variables resume fine.

\n

I did find a short-term fix but would be good for Articulate to look into this.

I edited the Player browser settings to 'Launch player in new window' and that seemed to solve the problem.

\n

However, not all our clients want the course to open in a new window.

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