Forum Discussion
Error Message when upload published Rise file to SuccessFactors LMS
Just got a response from Articulate Support that did the trick. @Dana you are absolutely right. It has to do with the zip file exported from Rise.
To fix, extract the zip file and then re-zip using whatever compression utility you normally use. Don't change the folder structure at all. That should do the trick.
Hi Stephen, thanks for replying. Through my various troubleshooting I did find that unzipping the Rise file an zipping it with WinRAR was successful. However, it does not work when I used MS Zip or WinZip. My issue is that WinRAR is not an approved application for my company, so I now have to go through the process to get it approved. Also, WinRAR is not free so we will now be required to purchase several licenses for all of our Articulate Admin. This is just an extra expense and effort that I would prefer not to have to deal with, as I'm sure you understand. I was just hoping to find a way for Articulate Rise to publish the same type of file that is published with Studio or Storyline. Thanks again for your suggestion!
Dana, I've had 100% positive results using the standard Windows Explorer compression utility (select all files > right-click > Send to > Compressed (zipped) file). You shouldn't have to purchase a 3rd party tool.
Hi Stephen, I'm not certain why WinZip and MS Zip did not work for us, but WinRAR is working perfectly. Thanks!