Forum Discussion
GrenForonda
3 years agoStaff
Hi Joumelide! Sorry to hear that you are getting an error when using VTT files for your videos in Rise.
If you already have an existing video block, you can add the closed captions through the Edit > Manage Captions menu, see more details in this article.
However, if you are uploading another video (such as an MP4 file), but getting an error, can you try creating a new video block and uploading this here? Should the issue persist, kindly open a support case here and share your video file (MP4), and our support engineers look into this issue further.