Forum Discussion
Error on Saving: There was an error generating the XML document.
I'm having the same issue. Been using the software for all of two days. This is my first file. Has this really been going on since 2015 at least? I'm using the free trial while I wait for my company to activate my license, which costs a lot of money. Based on this issue and reading this and earlier threads on the same topic, I'm reconsidering buying this software.
Unfortunately, I'm accustomed to docs autosaving, which Articulate doesn't, so I just realized I haven't saved in several hours. Can you please publish the fix?
To add: the issue I'm seeing is error in generating the XML file, and I also see my images are gone but they appear in the thumbnails.
Hi Karen,
Sorry to hear that you ran into this snag.
Common causes of this behavior are working directly on a network drive and saving your project file to a local directory that gets synced to an online location such as OneDrive. In both cases, we recommend transferring your project file to a local directory such as 'My Documents' or 'My Computer' to correct the behavior. If you need to store your project files to a network location, you can transfer them there after working on them locally.
You'll also want to make sure that Storyline 360 has proper access to your temp folders as mentioned by my colleague Ren here. If you're already working locally and are still experiencing this issue, ask your IT staff to perform a repair of your Storyline 360 installation to see if this fixes the behavior. If the issue persists, please open a case with our support team so we can take a closer look at what's happening.
