Forum Discussion

IKWKrammer-Part's avatar
IKWKrammer-Part
Community Member
3 years ago

Error Report is lasting for previewing

Hello,

I have a problem at the previewing from the whole course or one page at this course. I get always a error report, when I started the previewing button. I found out that this depends on one page. I deleted everything and put everything inside again. Problem happend again.

How can I fix this?

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    3 years ago

    Hello IKW, and welcome to E-Learning Heroes. 😊

    I see that you were able to contact our support team directly as well and Philam is currently working with you directly.

  • LucianaSantimar's avatar
    LucianaSantimar
    Community Member
    3 years ago

    Hi Leslie,

    I am having this exact issue. How can I fix it? 

     

    Thank you!

    Luciana

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    3 years ago

    Hi Luciana,

    Thanks for reaching out and sharing that you're having the same issue.

    As you can see above, IKW had pinpointed the issue to a specific slide. A support engineer was able to work with them to identify a few images on the slide.

    If you've narrowed it down to one slide, you can hide items on the slide and preview to see if you can identify the culprit(s). 

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