Forum Discussion
Error Report
I am trying to preview and keep getting an Articulate Storyline Error Report asking me to provide what I was doing before this occurred and if it happens regularly. I am unable to work in SL. How can I fix this?
Hi Kerrin, and welcome to the E-Learning Heroes community!
I'm sorry to hear you're running into this issue, but I'm happy to help troubleshoot. I'd like to ask a few clarifying questions to start.
- Does this happen when trying to preview one slide or the entire course?
- Is this happening with one specific file or multiple files?
- If only happening with a specific file, have you tried importing the slides into a new Storyline file?
- If you find this issue on multiple files, it might be a good idea to repair your software, which typically fixes the problem.
I hope this helps! If you need additional assistance, it will be helpful to test your project. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
