Forum Discussion

KatePreston's avatar
KatePreston
Community Member
3 months ago

Error uploading images

Is anyone else having issues uploading images to Rise 360 content? I have not been able to upload images since yesterday. Tried 3 different computers (one on a different site so perhaps different...
Articulate 360
KatePreston's avatar
KatePreston
Community Member
3 months ago

Hi KellyAuner​ 
Thanks so much for opening a case. After trying more of the advice in the email, I had to contact my IT team. Turns out they have been changing firewall settings etc and that has caused a problem.

I am waiting to get them to make this fix at their end, but I have at least been able to get my course finished by using a different laptop at home.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 months ago

    Hi KatePreston​!

    Glad to see Kelly has been helping you!

    Thanks for following up sharing the feedback. Glad to hear connecting with your IT team helped pinpoint the source of your Rise 360 issue.

    Have a great start to your week!