Forum Discussion
Error when publishing
HI,
I am having a problem publishing courses in Articulate Storyline 2. The source files I work with are saved locally. I have not had this problem before.
I have tried publishing several courses but get the same error. The error message is: We're sorry, something went wrong with Articulate Storyline and it might close.
Hi Jessica,
Thanks for reaching out here! I'm not seeing a case listed under your name. After you submit a case successfully, you should be given a case number. Did you see that screen after you submitted your case? If not, would you be able to try again, perhaps with a different browser?
- EmilyBurnettCommunity Member
Hello Mara,
I also want to confirm that you are publishing locally as well as saving locally. You may also want to try importing the file into a new file. If the error continues, you may want to follow the steps here.
- MaraCosteaCommunity Member
Thank you very much Emily! Both the files and the publishing folder were local. However, I tried again with the same files and this time it worked, no problems.
Thank you very much for your support.
- EmilyBurnettCommunity Member
Glad you got this to work Mara!
- TamiHowardCommunity Member
I am having this same problem and have submitted two tickets and still have had no response. Can someone please help? I have a file that I can not publish. Typically this error comes up once or twice before it allows me to publish, but this one particular file it just will not allow me to publish. I keep getting the same error that something went wrong. Please help!
- TamiHowardCommunity Member
PS I have already taken the steps to try to repair Articulate by uninstalling and re-installing and that did not help the situation at all.
- TamiHowardCommunity Member
and if I import the file to another file the slides all become blurry so that is not an ideal work around, but it does allow me to publish this one particular course when I take that action.
- AlanMarquezCommunity Member
Hi Tami, were you able to fix this? I've the same problem and I can't find the solution anywhere.
Hi Tami! I see two support cases for you and both have responses sent to you. Case #00510905 and #00510930.
Could you please check your spam/junk folder to see if you are receiving the responses there? The response will come from support@articulate.com.
Hi Alan!
I checked both the cases I referred to for Tami above and we did not hear back from the user, so unfortunately I have no update to provide on that. Have you utilized the solution that Emily shared above to try to resolve your issue?
- AlanMarquezCommunity Member
Hi Leslie!
Thanks for your reply.
And yes, I tried Emily's solution but no luck. Although I did fix it doing the following:
On the publish window, I changed the quality property, from standard to custom, and then I was able to publish without any conflicts.
Thank you.
- CharlotteDevereCommunity Member
Thank you Alan this worked for me also.
Interesting Alan. Thanks for sharing. Glad that you were able to get this working.
- JessicaWalker-eCommunity Member
Hi Leslie,
I am also encountering the same issue when attempting to publish. I tried all the aforementioned fixes, but haven't had any luck. I also submitted a case but have not heard a response.