Forum Discussion

ChrisWant419's avatar
ChrisWant419
Community Member
5 months ago

Error when starting a new project

Hi all I am trying to just start a new project and receiving the error box. I have just installed the latest updates. Is this a known bug and is anyone else experiencing this please? I have tried...
advice
storyline 360
EricSantos's avatar
EricSantos
Staff
5 months ago

Hi ChrisWant419​,

Thanks for reaching out, and sorry you’re running into this! I appreciate the troubleshooting you’ve done so far,

If you’re already working on your local drive, try running these steps to fix possible installation issues. That usually clears up problems like this.

If the issue persists, let me know, and we’d be glad to investigate further. You can also reach out to us privately in a support case if you want more targeted help.

Hope you’re back to building soon.