Forum Discussion
KellyAuner
3 months agoStaff
Hi Ellen and Andrew,
Thanks for reaching out and I'm sorry to hear you're both experiencing this issue!
Have you reviewed the possible reasons in this article? If you're using the most up-to-date version of Storyline 360, and the issue persists, would you be willing to share your file with our team so we can do some further testing? You can upload those here or privately in a support case.