Hi, I am trying to publish a storyline slide (or project) to Word. After publishing, Storyline congratulates me and says the file was published succesfully. But when I want to look up the file in my file system, there is nothing there. I am working on a MacBook with Parallels Desktop to run Storyline. Anyone who can help me? Thanks!

Hi Renzo, I'm pretty sure you have already determined the save folder for your file so it is possible that it is an issue with Parallel with it being a virtual machine so the file is saved within its virtual drive, though I can't be sure as I haven't tried SL with Parallel. It would be a great help if you could walk us through your process and maybe share with us some of your screenshots. Also you can try emailing your file to yourself as a quick way to get them.

Hi Renz, I'm not familiar with the nature of your MS Office for Mac license but I believe, MS Office for Windows and for Mac are two separate products. I tried installing Libre Office but it doesn't work. If you only need to publish to Word this one time, you can look for an Office installer and use the trial period.

Hello, Namita! You did the right thing by opening a case. My teammate Anna recently reached back out to you with troubleshooting steps. Let me know if you have any questions about what she sent you!

What might be good to know is that I am using Storyline 360, working locally, this happens to all my projects and I have installed Word on my MacBook (mac version), not as a Windows application.

Thank you, Ryan. Good suggestion about the virtual drive. But I searched my virtual Windows file system and didn't find any Word doc. I can walk you through the process. This is what happens. First I publish the doc. Then I get this message: There is no result. And I cannot view the document (clicking the button has no result). Also, nothing happens when I click FTP, ZIP or OPEN. When I click EMAIL, something does happen. I get the following message: I configured a mail client in Windows (standard Outlook), but I get the same message.

Export storyline to Word doesn't work | Articulate

31 Replies

JulieMahony
Community Member
3 years ago
Thanks for the heads up on that Steven! All edited now :)
AleksandraWilk
Community Member
2 years ago
It's 2024 and yet, it still is an issue... Dear Support, do you plan to fix all recurring bugs with the updates? That's not the first time I look for the workaround for Storyline bugs and find out that it's unresolved bug from YEARS before.

I've try to export on Windows, Ms Word is installed and I end up without .doc file of the course... No WPS installed.
- JoseTansengco
  Staff
  2 years ago
  Hello Aleksandra,
  
  I'm sorry to hear that you ran into this issue.
  
  Can I ask if you can replicate the behavior in a new project file? This will help isolate if the issue is file-specific or something else. Additionally, would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!

Forum Discussion

Export storyline to Word doesn't work

31 Replies

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