Forum Discussion

MfmediaIndia's avatar
MfmediaIndia
Community Member
2 years ago

External attachment zip file not working

When we attached the external zip file (open URL trigger), it needed to be downloaded, but unfortunately, it was not working in Review 360. Is there any solution 

Review 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Mfmedia India,

    Thanks for reaching out! 

    The 'Access Denied' error that you encountered usually occurs when the 'open URL trigger' is no longer able to open the associated URL or file after a course has been published. To fix this, you'll want to make sure that the link that the trigger is trying to open is publicly accessible, even when learners are no longer connected to your organization's network. 

    If you could share the target of the 'open URL trigger' that your course is trying to open, I'll be glad to verify if this is a valid link, or something that can only be opened when accessing your course locally (from within your organization). If you prefer to share the link privately, you can do so by opening a case with our support team here.

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