Forum Discussion
Eyedropper does not pick the color it is moved over
This issue still appears in Nov 2024 version of Storyline. Very reproducible if you have multiple monitors setup with different resolutions. I've also noticed that Storyline doesn't quite know where to put pop-up property panels and dialog boxes when there is an additional monitor connected. In some cases, the panel will not even appear.
For example, I've got a 2nd monitor connected to my laptop and run Storyline from it. The eyedropper issue in this thread still happens. Also, in today's version, you can't display Slide Layer Properties panel until you move Storyline to the primary display and disconnect the 2nd display. Otherwise, it seems that Storyline isn't opening the panel. It does, but it's floating somewhere outside of the display spaces. Seems to be the same problem with eyedropper; when multiple monitors are connected, the eyedropper doesn't seem to know where it is located in the display space. Articulate needs to include multiple-displays in their top-down testing because these issues have existed for years.
- LaurenDuvall21 days agoStaff
Hi StephenDyson-f4! This issue will occur unless monitors have identical DPI for the color picker to work. I'll share your feedback with our team so they are aware of the impact this is having.
- JH2411 days agoCommunity Member
Experiencing this issue too - setting the scaling to 100% on the primary display (laptop) has resolved this for me.