Forum Discussion

ToddBearson-236's avatar
ToddBearson-236
Community Member
2 years ago

Eyedropper lost alignment

Hi there: has anyone experienced this and have a fix?  The eyedopper tool on the shape fill & shape outline dropdowns does not align to the color the tip is over.  It's unclear where it's sourceing the color from.  Please see attached gif.  Thanks for any feedback.

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Todd!

    I’d be happy to help troubleshoot why the eyedropper tool is not aligning with your colors properly!

    Testing it out on my end, the performance of the eyedropper tool is accurate and responsive.

    I just had some clarifying questions:

    • Are you working with multiple monitors? We have seen issues in the past with the eyedropper tool when more than one monitor is in use. This was due to the different DPI settings between screens.
    • Have you tried performing a repair of your Storyline 360 software to see if that helps?

    Looking forward to hearing from you!

     

    • ToddBearson-236's avatar
      ToddBearson-236
      Community Member
      2 years ago

      Hello. Thanks for getting back to me. I am working with multiple
      monitors. I have moved SL to each one & the effect is the same. Please
      note that this was not an issue before (I believe) the last update. I
      have also followed the instructions on how to repair SL and, after
      restarting my computer, the problem remains the same.

      Have you seen this issue before? What other steps can I take? Right now,I
      have to pull things out of SL and into Illustrator to match colors.

      Thanks,

      T.

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 years ago

        Hi Todd!

        Thanks for sharing feedback on the troubleshooting steps you’ve tried so far!

        I have one more suggestion that could help us narrow down the root cause of this issue.

        You mentioned this problem only occurred recently after updating Storyline to version 3.74.30180.0. If you could, please temporarily install the previous version of Storyline (ver. 3.73.30119.0) and then test the functionality of the eyedropper tool again.

        Looking forward to hearing from you!

  • EricSchaffer-d1's avatar
    EricSchaffer-d1
    Community Member
    2 years ago

    Try this one. I changed my cursor to look more like yours and I was able to duplicate what you are experiencing. Try either changing the size of your curser and see if it helps.

    • ToddBearson-236's avatar
      ToddBearson-236
      Community Member
      2 years ago

      Hi Eric - that worked! What's strange is that it worked before with the
      larger pointer settings. Not sure why. Thanks for your help

      T.

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