Forum Discussion
File becomes corrupted after inserting a .mov file
I have created a learning module using Articulate Storyline 3. Everything works fine until I add a .mov file. It will save but then when I try to reopen the file it indicates "either this file was...
Just happened to us as well - the file was .mov quicktime animation codec, and, not realized when inserted, but 2.5GB! - it actually worked the first time it was inserted - but became corrupt later upon updating the file.
Hi Laura!
Thanks for reaching out, and sorry you're experiencing some trouble. When you mention updates made to the file after inserting the .mov file, do you mean to the Storyline project or the .mov file?
Is it possible to share the files with us in a support case so one of our support engineers can lend a hand? We'd be happy to troubleshoot!
