Forum Discussion
File keeps freezing when published
Hi there,
I have a same concern that my file keeps freezing in slide no. 3.262. I have tried every way out but not sure what is wrong. I have tried to remove all the special characters from the vi...
Hi Sakshi!
It sounds like you hit a snag with your Storyline 360 course freezing when trying to publish. I'd be happy to work with you to see what could be causing that!
I just had some clarifying questions first:
- Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring in order to prevent erratic behavior.
- Are you publishing your course to Review 360, the Web, or someplace else? And does the freezing occur regardless of where you attempt to publish the course?
It would be helpful to take a closer look at your project file and test the behavior on my end. Would you be willing to share your .story file here in the discussion or privately through a support case? We'll delete it from our system once troubleshooting is complete!
