Forum Discussion
Font appearing wrong/weird when previewing
Hello,
I'm using a font that is rendering incorrectly in both Preview and in Review 360.
I'm using Proxima Nova and when I'm editing, it looks fine. But when I preview or put it in the review platform, it gets weird and inconsistent.
It's a san serif font and it shows up serifed...some of the time. See images. Why might this be happening?
Thank you!
Alex
Hi Everyone!
Thank you for your patience while we've looked into this!
We’ve confirmed that Proxima Nova Light and Proxima Nova Semibold display correctly in Storyline when the latest versions of those fonts are installed and enabled for desktop use. In our testing, updating the Proxima Nova font files resolved the issue.
In Settings > Personalization > Fonts, confirm you have the latest version installed. The details should appear similar to the following:
Full name: Proxima Nova Bold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596
Full name: Proxima Nova Semibold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596If you don’t see a current version listed, follow these steps:
- Reinstall the latest fonts through Adobe Creative Cloud (or your font manager).
- Confirm they’re enabled for desktop use.
- Restart Storyline.
If you’re still running into trouble after updating, please let us know. We’re happy to take a closer look!
5 Replies
HI there, try uninstalling the specified font and restart your PC. Then reinstall the font and see if you're still replicating the same issue.
I have the same issue. Uninstalling and reinstalling the font did not help. For me it does not show up as a serif font, yet as symbols. How has this issue been resolved for you? Thank you and have a nice day!
Hello MindBytes BV,
Sorry to hear that you ran into this issue.
We are currently tracking a known bug in Storyline 360 which causes the Proxima Nova font to not render properly. I've added this community post to the bug report so we can notify everyone subscribed when a fix is released, and our apologies for the inconvenience.
storyline web player does not support variable fonts
you have to deinstall the variable font, then install the static font version
more infos
Hi Everyone!
Thank you for your patience while we've looked into this!
We’ve confirmed that Proxima Nova Light and Proxima Nova Semibold display correctly in Storyline when the latest versions of those fonts are installed and enabled for desktop use. In our testing, updating the Proxima Nova font files resolved the issue.
In Settings > Personalization > Fonts, confirm you have the latest version installed. The details should appear similar to the following:
Full name: Proxima Nova Bold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596
Full name: Proxima Nova Semibold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596If you don’t see a current version listed, follow these steps:
- Reinstall the latest fonts through Adobe Creative Cloud (or your font manager).
- Confirm they’re enabled for desktop use.
- Restart Storyline.
If you’re still running into trouble after updating, please let us know. We’re happy to take a closer look!
