Forum Discussion

GeorgeMoureau's avatar
GeorgeMoureau
Community Member
10 months ago
Solved

Font Missing

I updated older programs periodically. When I open them I get the message, "The fonts listed below are not installed on your computer HelviticaNeueLt Std Cn. I have searched the project and this font...
storyline 360
  • GeorgeMoureau's avatar
    GeorgeMoureau
    10 months ago

    Thank you all, I actually did find the font used on one of the slides. The search program missed it even though I typed the font name exactly as it appeared in the missing font message, so I assumed it wasn't being used.

     

    Any problem solved. Thank you.

EricSchaffer-d1's avatar
EricSchaffer-d1
Community Member
19 days ago

LucianaPiazza​ KellyAuner​, ladies I want to revisit this issue. On some of my projects I'm still getting the missing font alert for Arial font. I've changed it to other fonts and this keep coming back. I know it is installed and I use it for all other documents. Is there anything you would like me to try or do. It's more annoying than anything else.  

 

  • edeocampo's avatar
    edeocampo
    Staff
    18 days ago

    Hi EricSchaffer-d1,

    Good day! Sorry to hear you are still encountering issues with the missing font alert.

    I’ve created a support case so our support engineers can take a closer look.

    You’re in great hands! Our support team will contact you by email shortly.