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KirstenTieleman
Community Member
2 months ago
Solved

font problems in storyline

I have a problem with my storyline. When previewing, or loading into the LMS system, it gives a black screen. After a long search, it turns out to be the system font. When I change it to, say, Arial,...
Articulate 360
storyline 360
  • KirstenTieleman's avatar
    KirstenTieleman
    29 days ago

    update: The solution was to uninstall the fonts and re-install the fonts on my computer. Thank you to the support team for the quick help!

KirstenTieleman's avatar
KirstenTieleman
Community Member
29 days ago
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update: The solution was to uninstall the fonts and re-install the fonts on my computer. Thank you to the support team for the quick help!

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storyline","id":"message:1217023","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:778846"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1217023"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1217023"},"body@stripHtml({\"truncateLength\":200})":" I have a problem with my storyline. When previewing, or loading into the LMS system, it gives a black screen. After a long search, it turns out to be the system font. When I change it to, say, Arial,...","body@stringLength":"482","rawBody":"

I have a problem with my storyline. When previewing, or loading into the LMS system, it gives a black screen. After a long search, it turns out to be the system font. When I change it to, say, Arial, it does work. Unfortunately now the error keeps recurring so I only have a limited supply of fonts (offered in storyline itself). What could this be due to? My colleague does not have this problem, and I have already uninstalled and reinstalled storyline. 

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Thanks for sharing your solution with the community, KirstenTieleman!

","body@stringLength":"378","rawBody":"

Thanks for sharing your solution with the community, !

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update: The solution was to uninstall the fonts and re-install the fonts on my computer. Thank you to the support team for the quick help!

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update: The solution was to uninstall the fonts and re-install the fonts on my computer. Thank you to the support team for the quick help!

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