Forum Discussion
Font Regular displaying bold
Hello, I am using Regular as a corporate font, and the regular type is displaying bold in Storyline viewer and the published version. We have tried it with 4 different users and the problem persist. For additional information, we have installed static version of the font.
Hi YaninaAudisio1!
Sorry to hear font from your Storyline course is not rendering properly!
Thanks for confirming the Static instance of the custom font is being used. Do you mind sharing the name of the specific font that you're working with? It's possible the behavior could be related to the font itself, as I was unable to replicate the same issue when testing with the built-in font, Arial. As a troubleshooting step, please try replacing your custom font with Arial to see if the issue remains. Storyline 360's Replace Fonts feature can help make the switch quickly!
If the behavior persists after replacing the font, please share a copy of your .story file so we can take a closer look. Feel free to upload your file here in the discussion or privately through a support case.
Looking forward to hearing from you!
3 Replies
Hi YaninaAudisio1!
Sorry to hear font from your Storyline course is not rendering properly!
Thanks for confirming the Static instance of the custom font is being used. Do you mind sharing the name of the specific font that you're working with? It's possible the behavior could be related to the font itself, as I was unable to replicate the same issue when testing with the built-in font, Arial. As a troubleshooting step, please try replacing your custom font with Arial to see if the issue remains. Storyline 360's Replace Fonts feature can help make the switch quickly!
If the behavior persists after replacing the font, please share a copy of your .story file so we can take a closer look. Feel free to upload your file here in the discussion or privately through a support case.
Looking forward to hearing from you!
Hello StevenBenassi! Thank you for your answer. We are working with the Regular regular font. Replacing it for the Regular medium the issue is solved, but our corporate font is Regular regular. We have tried it in several projects with the some result. I have shares the .story file with support case. Best regards!
Hello YaninaAudisio1,
Great call opening a case! I see that our colleague Robbie is currently reviewing your project file. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your day!
