Forum Discussion
Fonts in Feedback Master not applying
Hi Steven,
Thanks for the detailed response. I'm not sure that I am allowed to share the story file as the training contains some company-specific sensitive info. Maybe we have an NDA, not sure. However, happy to answer your questions:
- Is this behavior specific to 'Sofia Pro'? A: it actually appears that it is, but only to the bold version, which was what I have been trying to use from the start! I tried using a couple other different fonts and, viola - it worked fine. I also decided to just use Sofia Pro Medium, as that font was retained at the Slide-level when publishing. This ended up being my "solution".
- Are you authoring, and publishing your .story file directly from your local hard drive? A: yes
- Have you tried performing a repair of your Storyline installation? A: No i have not.
I may try repairing the installation. The very strange parts of all this are that 1. Sofia Medium works fine while Sofia Pro Bold does not, and 2. Sofia Pro Bold does appear in the publish output for the rest of the slides where it is used. Thanks for the help!
Thanks for following up!
The bold formatting not being retained on only one slide is indeed strange. What you've shared sounds similar to font playback behavior we see when Variable fonts are used. Not all Variable fonts are supported by Storyline 360. While these may appear to function when authoring within Storyline, they will not render properly once published.
Typically if this issue occurs, then the bold formatting would be absent on all Slides where that font style was used. Still, I would encourage you uninstall any Variable instance of Sofia Pro, and replace that font package with the Static version.
However, if you're still having trouble after that, and a repair of your Storyline installation doesn't help we would need to see a copy of your .story file for further testing. I understand privacy might be of concern, but our team is happy to sign an NDA as well.
Let me know how it goes!