Forum Discussion
Full screen icon in videos disappears after adding closed caption using labeled graphic
Hello.
In my rise course, I have a labeled graphic section and added videos on each marker. I added closed caption files, which show up perfectly fine, but the full screen icon disappeared!
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Hello everyone! 🎉
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where the full-screen option for labeled graphic marker videos is removed when closed captions are enabled. There's nothing to install for web apps. New features and fixes are immediately available, though you might need to export your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported.
Any update on fixing this bug? I'm encountering this issue and it took me a lot of time to pinpoint it. A vimeo/YouTube embed isn't great for us because we work with healthcare organizations who sometimes have vimeo/YouTube blacklisted.
Hi Upstream USA,
Thanks for following up; and I'm sorry for the trouble! I don't have any updates yet; we're still looking for a fix. If you need the full-screen option, you can remove the closed captions; apologies if that workaround removes another functionality you may need. Here's a peek into our process for resolving bugs:
I appreciate your patience.
We can't disable closed captions -- it's very important that we maintain accessibility standards. Very much hoping you all find a fix for this soon. Thanks!
