Fuzzy Images

Do you notice the image degradation when you publish? If yes, try changing the Image Quality settings in the Publish dialog.

Thanks Michael for sharing that information here with Carrie. If you need anything else please let us know! 

Thank you but my image quality is already set to 100% for publishing.

The images look fuzzy in Articulate, even before publishing, when compared to say the same image in Word or PowerPoint.

Hi Carrie,

You mention inserting images from Powerpoint and as standalone images - do the standalone images still appear blurry to you? Some addition things to look at, there is a maximum image size within Storyline so anything larger will be scaled down.  If you're not publishing for the mobile player or HTML5, you may want to look at using a vector image instead of a PNG, as the PNG image won't scale correctly. 

Ashley what vector image file type should we use? I've run into this same issue with EMFs, WMFs, TIFFs, and PDFs. Greatly reduced resolution and fuzzy degraded imaging. Also SVGs won't work in Storyline, nor will AIs. I have yet to find a solution to this issue, and it is at the core of functionality.

Hey Adam, 

I saw you posted in a few different forum discussions, some of which are quite old, so to keep the conversation going, we'll work in the newest one here.  Especially since some of the other discussions deal with older versions of the product I wouldn't want to confuse the issues or anyone else who may stumble upon these topics. 

I've been following a series of these older questions and haven't yet seen a solution to my problem.

I'm at a new job (new laptop) with new installations of both PPT and SL 2. My previous experience has been very good with importing PPT files into SL and getting good image quality published output using custom optimization as suggested in this thread. However, using every angle and trick I know and have researched to this point, everything in the content frame regardless if it's from PPT or created in SL is unacceptably blurry.

I typically set up for full screen viewing based on the fine detail I need to show - and of course that gives me the worst image - but optimized settings are not really any better. All the player image looks great (menu, frame, player bar etc.) but the content image quality is not good at all.

I've tested "9 ways from Sunday" with out any difference in output.

Note: This ain't my first rodeo but for the first time I'm publishing for the Web rather than for an LMS. Is there that big a difference in quality?

Any advise would be appreciated!

Hi there Glenn, so sorry this is plaguing you! I uploaded your zip file to Tempshare, and I didn't notice any bluriness there when I viewed it with Chrome v.59.

Can you test that link and let me know how it looks on your end? 

Thanks for the quick reply Alyssa!

Unfortunately, the content just isn't as crisp as I remember my previous work being. I'll have to look for previous samples to compare (they're home on another drive) and I can send you a sample of those.

From my research this does seem to be an issue though. I suppose we can live with the degradation but I'm trying to build an entire training program around this capability and want to make a great first impression!

Is this an issue with version 3? Would an upgrade be a fix?

Again, thanks for the quick response - I'll keep you posted.

Thanks, Glenn. I just had the thought that maybe you're looking at the HTML5 output instead of the Flash output, since the HTML5 output is noticeably more blurry.

Open this link, and look closely at the end of the URL. Do you see story.html or story_html5.html there?