Forum Discussion

CoachingTSACHUV's avatar
CoachingTSACHUV
Community Member
4 years ago

Gap between sound and video after publishing

Hi, 

I made a video with animations on Storyline 360. When I see the preview on Storyline all works well but when I publish in a video (MP4), whether it is in low or high quality (video and sounds), in final there is a gap between sound et video that occures gradually. 

Why et what can I do to remediate that ? 

Thank you in advance!

 

Evelyne

storyline 360

4 Replies

  • MariaCS's avatar
    MariaCS
    Staff
    4 years ago

    Hi, Evelyne.

    Thank you for reaching out!

    I'd like to connect you with one of our support engineers so we can investigate what's happening when you publish to video. I opened a case on your behalf, so you should hear from our team soon via e-mail. 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Hello Evelyne!

    My teammate Jose emailed a private upload link to share your file for testing purposes, but I don't see that you've replied.

    If you don't see it in your inbox, try checking your email's spam folders or filters, and add support@articulate.com as a safe sender. I'm happy to try sending it again if needed!

  • CoachingTSACHUV's avatar
    CoachingTSACHUV
    Community Member
    4 years ago

    Hi Becca, 

    Thank you for your answer. I m replying now at Jose.

    Thank you for your support. 

    Evelyne